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Contact forms and everything Iberdrola España suppliers need to know
Are you a supplier for Iberdrola España and can't find the information you need? Here you’ll find a list of contact points so you can reach out to the right department depending on your query, as well as a list of frequently asked questions that we hope will be helpful.
Contact Iberdrola España
Frequently asked questions (FAQs) for Iberdrola España suppliers
My data and purchase orders
By using MInfo, the Iberdrola España supplier portal, you can manage your general information. To access or register on MInfo, go to: www.iberdrolaespana.com > Suppliers > Supplier Portal > MInfo: Orders, invoices, and payment.
Or use the following direct links:
- To register: www.iberdrola.com/webprovc/register/register.action
- To log in: www.iberdrola.com/webprovc/register/initLogin.action
The following documents may also be useful:
Please have your supplier number available, as it is required to complete the registration. To update your information, go to the “Basic Data” section.
By using MInfo, the Iberdrola España supplier portal, you can check the following:
Orders / framework agreements: View the status of your orders or agreements. Find out who your assigned manager is.
To access or register on MInfo, go to:
👉 www.iberdrolaespaba.com > Suppliers > Supplier Portal > MInfo: Orders, invoices and payments
Or use the following direct links:
- To register: www.iberdrola.com/webprovc/register/register.action
- To log in: www.iberdrola.com/webprovc/register/initLogin.action
The following documents may also be useful:
My invoices and payments
By using MInfo, the Iberdrola España supplier portal, you can consult:
Invoices and payments: Check the status of your invoices and payments (both completed and pending).
To access or register on MInfo, go to:
www.iberdrolaespana.com > Suppliers > MInfo: Orders, invoices and payments > Registration Request
Or use the following direct links:
- To register: www.iberdrola.com/webprovc/register/register.action
- To log in: www.iberdrola.com/webprovc/register/initLogin.action
The following documents may also be useful:
By using MInfo, the portal for Iberdrola España suppliers, you can check: Invoices and payments: check the status of your invoices and payments (both completed and pending).
To access or register for MInfo, go to www.iberdrolaespana.com > Suppliers > Supplier Portal > MInfo: Orders, invoices and payments > Registration request.
Alternatively, you can access it through the following links:
- To register: www.iberdrola.com/webprovc/register/register.action
- To log in: www.iberdrola.com/webprovc/register/initLogin.action
The following documents may also be useful:
By using MInfo, Iberdrola España's supplier portal, you can check the status of your invoices and payments (both completed and pending).
To register for MInfo, go to www.iberdrola.com > Suppliers > Supplier Portal > MInfo: Orders, invoices and payments > Registration request
Alternatively, you can access it directly via the following links:
- To register: www.iberdrola.com/webprovc/register/register.action
- To log in: www.iberdrola.com/webprovc/register/initLogin.action
You may also find the following documents useful:
If you would like to be contacted and receive information – without any obligation – about electronic invoicing, you can send an email to proveedores.iberdrola@iberdrola.es stating your interest, along with the following details:
- Company tax ID (NIF)
- Contact person
- Email address
- Telephone number
Whenever there is a change to the data affecting your billing, you should receive a notification about it.
If you have any doubts regarding the letter received, or if you would like confirmation of the change, you can send an email to proveedores.iberdrola@iberdrola.es with your enquiry.
Using the MInfo Portal
To register for MInfo, go to www.iberdrolaespana.com > Suppliers > Supplier Portal > MInfo: Orders, invoices and payments.
Alternatively, you can access it directly via the following link:
- To register: www.iberdrola.com/webprovc/register/register.action
The following document may also be useful:
Please note: if you do not have your supplier number, please request it from your contact at Iberdrola España. It is required to complete the registration process.
You can find the manuals under “Guides and Manuals”, located in both the “Access” and “Registration Request” sections. Additionally, within the application itself, you can find the manuals under the “Help” section.
Alternatively, you can access them via the following links:
IBuy
What is Ariba Network (AN) ?
SAP Ariba Business Network connects leading organisations around the world with their business partners, providing a comprehensive platform that covers all purchasing, tendering and supplier-buyer connection processes.
What is the ANID?
It is a unique identification code associated with the supplier’s account on Ariba Network.
How do I register on Ariba Network (SAP Business Network)?
Through the invitation sent by Iberdrola España to register on Ariba Network.
For more information, please refer to the manual and video available on the Iberdrola España Tenders page.
How much does it cost to register on Ariba Network?
Ariba Network can be used free of charge with a standard account. The standard Ariba Network account allows you to carry out transactions with a limited number of documents, such as purchase orders, collaborations, proposals and invoices.
It is a free account on the Ariba Network that allows the user to process orders with their business partner via interactive email.
What can I do if I haven’t received the email invitation to register as a supplier for Iberdrola España in Ariba Network?
Contact Iberdrola España to confirm whether you have been invited and which email address the invitation was sent to.
How can I see my ANID?
Once you are logged into Ariba Network, click on the icon with your initials at the top right-hand corner of the screen. Your ANID will be displayed there.
Should I use a temporary ID?
Using temporary IDs is not recommended. If you do not yet have an account on Ariba Network, please request a registration invitation from Iberdrola at: smart.supply@iberdrola.es.
What is the business relationship with Iberdrola España in Ariba Network, and how is it established?
The business relationship is established when the supplier registers on Ariba Network via the invitation (registration request) sent by Iberdrola España. Remember to click the link and select the Subscribe option.
Until all the required information is entered to create the Ariba Network account, no ANID will be generated and no business relationship with Iberdrola España will be established. To correctly generate your ANID, you must complete all the required fields.
What should I do if I don’t know who the Ariba Network account administrator is and I haven’t created an account yet?
In this case, you should create a support request (SR) in SAP Ariba using the Ariba Network supplier homepage.
Please refer to the manual and video available on the Iberdrola España Tenders page.
How can I change my Ariba Network account administrator?
There are two possible scenarios:
Scenario 1: The current account administrator is still with the company. Log in to Ariba Network. Then follow this path: “User > Settings > Users > Manage Users. Find or create the user you want to assign as administrator, then click Actions > Make Administrator.
Scenario 2: The administrator is no longer with the organisation
In this case, the supplier must submit a support request to SAP Ariba, requesting a change of administrator.
Please refer to the manual and video available on the Iberdrola España Tenders page.
How do I submit a support request (SR) to SAP Ariba?
Consult the Supplier Account Help Centre Manual and the accompanying video [PDF].
When should I submit a support request (SR) to SAP Ariba?
A support request should be submitted in the following cases:
* When the administrator is no longer with the company.
* When an error message related to the supplier account is displayed.
How to submit a support request to SAP Ariba Business Network without logging in?
Note: These steps apply when you are unable to log in to the system and don’t know where to go, or if you do not have a username or password.
Use the following link to submit a contact request: SAP Ariba Support.
In the next step, you must describe your question or issue, then complete all the required fields with your information. Finally, click on ‘One last step’, select the ‘Phone’ option, and then click ‘Submit’.
Is it possible to create users on the Ariba Network account?
Yes, and it is also recommended. Each user will be granted specific permissions based on their role, thereby protecting your company’s confidential information.
Review the Supplier Account Overview Manual [PDF] and the video hosted on bids and tenders.
How do I create new users on my Ariba Network account?
Log in to your Ariba Network account and follow these steps:
a) From the main screen select: Settings > Users.
b) Prior to the creation of the user, they must register Functions. To do this, click on the "Create function" button
c) Name the role and choose the profile you want. The following options are available:
- Contact management
- Company Information
- Access to ID registration
- Access to Proposals and Contracts
d) Once the function has been created, proceed with the creation of the user. Click on the "Create User" button.
e) The username must have the same structure as an email. For example, name@dummy.com.
f) The new user is detailed with the information and details of permissions.
g) The new user will receive a confirmation email. This email will include the username and a link to access ARIBA. A separate email will be sent with the access code.
What can I do if I have forgotten my Ariba Network password?
On the Ariba Network login screen, click: I forgot my password.
What is a role and what is it for?
A role is used to assign permissions to users within the Company's account on the ARIBA Network.
The right role is required to be able to review and respond to collaboration requests or sourcing events. Primary Role: Administrator.
How do I assign a role?
The Administrator is responsible for assigning roles to the company's users in the Ariba Network account. Logging (top right) > User Settings.
How to submit a help request to SAP Ariba Business Networks without logging in?
Note: These are the steps to follow when you cannot log in to the system and you do not know where to go and/or you do not have a username or password.
Link to be used to submit the contact request: SAP Ariba Help Center.
In the next step, you should provide the reference for the question or concern and then proceed to fill out all the mandatory fields with their information. Finally, click on the 'One Last Step' option, choose the "phone" option, and click "Submit".
What is an event?
An event is a tendering process through which Iberdrola España invites suppliers to submit offers for specific products or services. These tender processes are particularly important and are displayed in your Ariba account under the “Proposals and Questionnaires” section.
How can I participate in an event?
There are 2 scenarios:
Scenario 1: If you have received the invitation email, you can access it through the link in the email itself.
Scenario 2: Accessing directly from your Ariba account by selecting “Proposals and Questionnaires” from the dropdown menu in the top left corner. From there, you can view the events you have been invited to participate in.
Review the manual and video hosted on the Iberdrola España Tenders page.
Can I modify my offer once it has been submitted?
Yes, as long as the event is in the "open" state and not in the "closed" state.
Review the manual and video hosted on the Iberdrola España Tenders page.
How can I check the status of the tendering process?
In your Ariba Network account, under the “Proposals and Questionnaires” section, events are listed by their current status. Additionally, when you enter a specific event, its status is displayed in the top right-hand corner of the screen.
How can I know whether or not I have been the successful bidder?
If you are awarded the contract, you will receive a notification by email. If you are not awarded the contract, the event manager at Iberdrola España will decide whether or not to send a notification.
Also by accessing your Ariba Network account, in the Proposals and Questionnaires section, you can see the status of the event:
1. Pending selection. The event is still open and there is no assigned supplier.
2. Finished. The event has been awarded, you have not been selected.
Can I respond to a Sourcing event if I am not registered on Ariba Network?
No. Please consult the manual How do I respond to an event (Request for Quotation)? [PDF] and the video available on the Tenders and Procurement page.
How do I withdraw from an event?
You can only withdraw from an event before you have submitted your proposal. Once your proposal has been submitted, you cannot withdraw. If you are in the process of participating and wish to withdraw, please contact the Iberdrola España representative managing the event.
What do I do if I can't access the bidding event?
There are different scenarios:
Scenario 1: Select "Proposals and Questionnaires" from the drop-down menu at the top left to access the list of events to which you have been invited.
Scenario 2: Check that you have logged in with the correct Ariba Network account, specifically the one linked to the Iberdrola España account (ANID: AN01429570665).
Scenario 3: If all previous steps have been followed correctly but you still cannot see the event, open a support request (SR) in SAP Ariba Network. Save the SR number provided by SAP, then contact your Iberdrola España reference person and share the ticket number along with a description of the issue.
What can I do if the invitation was sent to a different user in my organisation?
Contact the Iberdrola España reference person, providing the correct ANID for your organisation and the correct user, so they can resend the event invitation.
What is a Collaboration Request (PR)??
It is an invitation from Iberdrola España to the supplier to collaborate on a purchase request or an invitation to tender. It is issued through collaborative purchase requests used to tender the procurement of services or materials.
How can I receive a Collaboration Request (PR)?
Users with a standard account will receive collaboration requests via an interactive email. To view all collaboration requests, log in to your company’s account on Ariba Network, select “Business Network” from the dropdown menu in the top-left corner. Then click on the “Opportunities” tab and select “Collaboration Requests” from the dropdown menu.
How do I access a Collaboration Request (PR)?
There are two ways to access collaborative PR:
1º From an interactive email
2º Log in to Ariba Network and select in the drop-down menu at the top left: Business Network, then click on the "Opportunities" tab and in the drop-down menu select "Collaboration requests", from where you can access the PR.
What can I do if I don't receive the collaboration request (PR) or can't view or access it?
There are different scenarios:
Scenario 1: You have to access the Ariba Network environment, select "Business Network" in the drop-down menu at the top left. Then click on the "Opportunities" tab and select from the "Collaboration requests" drop-down, from where you can access the PR.
Scenario 2: Check that you have logged in with your Ariba Network account linked to the Iberdrola account (ANID: AN01429570665).
Scenario 3: Check that the user has the appropriate role.
Scenario 4: If all the previous steps are correct but you still do not see the collaboration request, open a ticket with the SAP Ariba Network. Save the SR number provided by SAP, contact your Iberdrola España point of contact, and share the SR number along with a description of the issue.
How do I respond to a Collaboration Request (PR)?
There are two access options to respond to a PR:
a) Via the email received by your organisation – click on the link provided to access the PR in Ariba Network.
b) Log-in to Ariba Network, select in the drop-down menu at the top left: Business Network. Then, click on the "Opportunities" tab and in the drop-down select "Collaboration requests", from where you can respond to the PR.
Please review the manual How do I respond to a 'purchase requisition' (offer request) [PDF] and the video hosted on bids and tenders.
It is a prerequisite to have an Ariba Network account created and the role assigned. If you do not have an account, please review the manual How do I register for Ariba Network? And at IBERDROLA IBUY? [PDF] and the video hosted on bids and tenders.
How do I modify the Collaboration Request (PR)?
Review the manual How do I respond to a 'purchase requisition' (offer request) [PDF] and the video hosted on bids and tenders.
How can I change the email address where Collaboration Requests (PRs) are received?
a) Through the settings in Ariba Network by following the path: Loggin > Profile icon (top right) > Settings > Notifications.
b) Change the email address where you want to receive purchase orders.
c) Click on the Save button.
How do I change the email address for sending the collaboration request (PR) in Ibuy?
To update contact details in Iberdrola España’s Ibuy system, the supplier must provide: username, contact phone number and email address. Then, ask your Iberdrola España point of contact to open a ticket in Itnow. Once the new email address has been set, any PRs sent to the supplier from Iberdrola España from that point onward will be received at the updated email address.
What can I do if I get an ERROR in the Collaboration Request (PR)?
1º Open an incident in ARIBA and get the ticket number (SR).
2º Ask your Iberdrola España point of contact to open a ticket in Itnow.
GoSupply
Iberdrola España's purchasing department has outsourced the management of its classification system to third parties, thus achieving greater efficiency in the process. Our objective is to collect the information from those suppliers that Iberdrola needs, validate this information and make it available to them so that Iberdrola can exercise its Purchasing function efficiently, transparently and quickly.
None, registration is free for the supplier. GoSupply will not charge for the management of the supplier registration on the platform. The management costs are borne by Iberdrola España.
Even if you are registered for another customer, you must complete the questionnaire that Iberdrola España requests. The questionnaires have shared questions that will already be filled in and that will help you save time. But each client defines specific questions for their questionnaires based on their needs.
To help streamline and speed up the registration process, GoSupply preloads your company’s information using data provided by the Iberdrola client and third-party sources that collect public information, such as the commercial registry, among others.
Yes, you can modify and update the preloaded information in the system. Please remember that it is your responsibility to provide accurate and truthful information. In some cases, you may be asked to provide supporting documents to validate the data. Once the information is received, GoSupply will verify its accuracy, and if there are any doubts or errors, they will contact you directly.
Yes, GoSupply is the only supplier qualification system used by Iberdrola España. We will only work with suppliers who are registered on the platform.
The supplier will remain at Basic level or 360ª level at the request of Iberdrola España.
If Iberdrola España asks you to move from a Basic level to a 360º level of registration, it is because the commercial relationship with Iberdrola has been growing and it is considered a relevant supplier; in addition, when a supplier has not been previously evaluated and classified and is invited to participate and submits an offer in a tender with an estimated value equal to or greater than 700,000 euros, it will be invited to register in GoSupply, in the 360º level modality in order to obtain the evaluation of the supplier's complete risk profile and its ESG (Sustainability) score.
There is no set deadline. However, it is the supplier’s responsibility to complete their company information as soon as possible. Failing to complete the questionnaire may be detrimental to your company, as the information available to Iberdrola España about your organisation will be based solely on what you include in the questionnaire. Not finalising the registration process in GoSupply may affect your company's participation in tenders and procurement processes, and may result in inaccurate or incomplete reporting of your key indicators.
The supplier must ensure that its information is permanently updated and must periodically review the supporting documentation requested during the completion phase of the questionnaire. GoSupply will help you in this process. Incomplete or outdated information can lead to a higher than normal risk assessment and a poor sustainability assessment.
You will be systematically informed when the information is out of date and at least once a year we will invite you to review and update it.
If you have any questions about the GoSupply registration process or the information and/or documentation requested, you can contact the GoSupply team directly at the mygosupply@gosupplyservices.com email and on the phone numbers and chat that you can find on the platform.
If your company has changed its Corporate Registration Number (NIF/CIF) and the old one is no longer valid, the subscription linked to the former NIF/CIF must be cancelled, and a new registration must be completed using the new one. To do this, you can either contact your client representative, if you have one, or get in touch directly with GoSupply at the following email address: mygosupply@gosupplyservices.com.
Yes, the platform allows you to register several users for the same company. Iberdrola España provides a contact person who will act as administrator of the subscription, who will be responsible for requesting the registration of new users. If you don't know who that administrator is, don't worry, contact GoSupply and they will help you manage the situation. This process is done for the security of your company's information.
GoSupply cannot generate users, without the written authorization of the user administrator of the subscription, Please contact the person who initiated the process of your company and it must send an email to request the registration of a new user. If you don't know who that administrator is, don't worry, contact GoSupply and they will help you manage the situation.
If the user administrator is no longer with the company, please send an informative email to GoSupply so they can manage the new invitation and create a new user account. The email should include the new user’s email address, as well as their name, surname and contact phone number.
More information about suppliers for Iberdrola España
