TELEPHONE SCAMS, FRAUDULENT CALLS SAYING THEY ARE IBERDROLA

Find out how to spot and act with telephone scams

Traditional scams have evolved with the digital age, and vishing is one of the most common.

In this type of phone fraud, cybercriminals pose as Iberdrola or another Iberdrola company to deceive customers and get a hold of their personal and financial information.

They use strategies such as false alerts about changes in your energy contract, non-existent offers or threats of power cuts, to put pressure on the person answering and get their sensitive data.

In addition to deceiving people, these scams can have some serious consequences, such as identity theft, unauthorised access to bank accounts or fraudulent changes to contracted services. Don’t fall for it: recognise the warning signs and take precautions when you get a suspicious call.

How can you detect a scam call?

Scam calls often follow common patterns to deceive victims.

The first thing you should know, however, is that companies like Iberdrola España or banks must notify any change in rates in writing 30 days in advance. Those notifications go through official channels and are in writing. We will never call you to ask for personal details or login information.

Here are some of the warning signs to look out for:

Unexpected call

You are contacted without prior notice and without having asked for any information or agreed to receive offers.

Lack of transparency

The caller does not clearly identify the company they work for and they don’t provide you with any verifiable information.

Alarmist messages

Threatening supply cuts, urgent changes to your contract or offering overly attractive discounts.

Pressure to act fast

They insist you make immediate decisions without giving you time to check the information.

Request for sensitive data

They ask you for banking information, personal data or security codes.

One of the most common scams is the double call. First, scammers contact you posing as your energy company, as Iberdrola, alerting you to supposed changes in your contract or rates. Then, in a second call, they ask you for a security code sent to your mobile phone. If you give it to them, they then can access your accounts and make fraudulent transactions.

Don’t fall for it: be wary of any suspicious calls, hang up and contact us directly through our official channels.

What to do if you’ve been the victim of a phone scam?

If you’ve fallen for a phone scam and provided personal information or made a fraudulent payment, act quickly to minimise the damage. Here are the key steps to take:

Inform the affected company: If the scammers impersonated Iberdrola, notify the company through its official channels.
Contact your bank: Report the situation to block any suspicious transactions and modify your login information.
Change your passwords: If you shared passwords with them, update all your passwords to prevent further theft.
Monitor your accounts: Regularly review your bank transactions to detect any suspicious activity
Report the scam: File a complaint with the competent authorities in Spain.
Inform the affected company: If the scammers impersonated Iberdrola, notify the company through its official channels.
Warn those around you: Share your experience with family and friends so that they know how to recognise these types of telephone scam.

Useful info to avoid scam calls

To protect yourself from vishing and other phone scams, stay safe. Never share personal information if you haven’t verified the call is authentic and be wary of unexpected calls or messages requesting information urgently. Before responding to any suspicious request, consult our official Iberdrola España channels.

How can you avoid becoming a victim of a phone scam?

Here are some practical tips to keep you safe:

Be wary of urgency: If they are pressuring you to act quickly with threats or promises that are too good to be true, be suspicious.
Verify the source: Check that the sender of the email or the caller really belongs to the company they claim to represent.
Don't share sensitive information: Never reveal passwords, bank details or security codes to strangers.
Avoid suspicious links: Before clicking on a link, check that the URL is official and choose a secure payment method.
Block and report suspicious numbers to avoid future scams.
For online payments, use only secure platforms and trusted payment methods.

How does Iberdrola España protect you?

At Iberdrola España, we apply advanced measures to ensure that all your transactions, contracts and payments are always well protected. In the event that we request any type of personal information, we will contact you beforehand through the official channels to inform you of the data we will need.

Secure access

Strong password protection and double verification of key processes.

Secure payments

We comply with the PSD2 protocol (acronym for Payment Services Directive, which is the European directive regulating payment services in Europe) to ensure secure transactions.