News
13/01/2026

Iberdrola España enhances customer care with new office in Zafra, Extremadura

  • The mayor of the city visited the offices today
  • The city of Zafra has three solar communities that will benefit more than 500 families
Group of people posing in front of an Iberdrola store, with the company’s facade and logo visible.

The mayor of the municipality, Juan Carlos Fernández Calderón, visits the new Iberdrola España office in Zafra.

Iberdrola España has opened a new customer service office in Zafra (Extremadura) to improve the services the energy company provides all its customers in the region, offering a personalised consultation point for both households and businesses.


The premises, located at Calle Santa Clara 10, were visited today by the mayor Juan Carlos Fernández Calderón to see the new facilities first-hand. The space was designed with accessibility and energy efficiency in mind and has two customer service desks which will improve the quality of customer service.


Iberdrola España's new customer service point in Zafra offers personalised recommendations on the electricity and gas plans that best suit each user's needs, as well as on new energy services, such as the solar communities that have been set up in the city. 


Advice will also be offered on self-consumption, charging points for electric vehicles, air conditioning, aerothermal energy and energy rehabilitation, as well as services such as the Smart Assistant, which allows users to control and save on consumption.  


Hours are Monday to Thursday from 9 a.m. to 2 p.m. and 4 p.m. to 7 p.m., and Friday mornings.

Three solar communities in Zafra for 500 families

The new solar communities installed in the Extremaduran city are among the star products information will be available for. They will benefit more than 500 families in the municipality, helping them save on their electricity bills through renewable self-consumption, without the need for their own installation or any investment.


In Zafra there are three Iberdrola España solar communities spread across the roofs of different businesses in the town, with 617 photovoltaic panels and a total power of more than 273 kW. Annual production will reach 420 MWh and, since the energy is renewably sourced, 84 tonnes of CO2 will not be released into the atmosphere.


With this self-consumption formula, any customer located within 2 km of the facility can sign up and use green, local energy, saving on their electricity bill.

Iberdrola, 125 years old and a pioneer in the energy transition

A leader in energy services at the national and international level, Iberdrola has been a pioneer in the energy transition and is the largest electricity supplier in Spain in terms of number of customers. This year it is celebrating its 125th birthday with an extensive programme of activities aimed at the whole of Spanish society under the slogan 125 Light Years, which evokes the company's transformation throughout its history and also its prospects for the future.

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A group of people gathered in front of an Iberdrola store, with the logo visible on the top of the door. The image shows eight people, some standing and others sitting, dressed in casual and professional attire. They are conversing with each other while a man in a suit appears to be speaking to other members of the group.
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An Iberdrola worker wearing a safety helmet and green coat observes an ATuAire air-to-water unit on the rooftop of a building. In the background, there are metal pipes and a clear sky with trees.
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Interior of an Iberdrola España customer service office with a modern and bright design. In the center there is a high wooden table with stools and decorative plants, illuminated by hanging lamps. Informational screens and welcome signs can be seen on the walls, along with a digital kiosk for customer service.
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Exterior view of an Iberdrola store on a city street. The facade shows the Iberdrola logo in green and white, along with the slogan "Juntos construimos un futuro sostenible" ("Together we build a sustainable future") on the window. An elderly man walks on the sidewalk near the entrance, while inside the store, a few people are seated. The day is cloudy, and the street is wet, suggesting it has rained recently.
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