Iberdrola España strengthens customer service with new office in Cartagena (Murcia)
- The office, located at 23 Calle Alfonso XIII in Los Dolores, offers personalised advice and allows customers to carry out all their usual energy supply-related procedures
- The opening was attended by Cartagena City Council's Councillor for Economic Development, Employment and Contracting, Álvaro Valdés, accompanied by Iberdrola España's Head of Retail and SME Customers in the Region of Murcia, Jesús Candenas, and Andrés Baraza, Head of Energia Integralia del Sureste, the partner company that will manage the office
The inauguration was attended by Álvaro Valdés, Councillor for Economic Development, Employment and Procurement at Cartagena City Council; Jesús Candenas, Head of Residential and SME Customers at Iberdrola España in the region and Andrés Baraza, Head of Energia Integralia in the south-east, among other professionals.
Iberdrola España has strengthened its in-person customer service in Los Dolores, Cartagena, with the opening of a new customer service point designed to improve the service and energy advice available to residents.
The opening of the new customer service point, located at 23 Calle Alfonso XIII, was attended by Cartagena City Council's Councillor for Economic Development, Employment and Contracting, Álvaro Valdés, accompanied by Iberdrola España's Head of Retail and SME Customers in the Region of Murcia, Jesús Candenas, and Andrés Baraza, Head of Energia Integralia del Sureste, the partner company that will manage the office.
The office will be open Monday to Friday from 9:30am to 2:00pm and from 4:00pm to 7:30pm. It has a specialised team that provides a friendly, personalised service and assists customers with all their energy-related needs.
At this new customer service point, customers can receive personalised advice on the electricity and gas plans best suited to their needs, as well as information about the company's new energy services.
Customers can also receive advice on self-consumption, electric vehicle charging points, heating and cooling, aerothermal energy and energy-efficient home improvements, as well as digital solutions such as Smart Assistant, which allows them to monitor their consumption and promote energy savings.
The office also allows customers to carry out all their usual energy supply-related procedures, such as setting up or cancelling a supply contract or changing the account holder, making these processes easier and improving the customer experience.
Iberdrola España has 43 customer service points in the Region of Murcia. Their locations and opening hours can be found on the Iberdrola offices website, where customers can also book an appointment at offices offering this service.